Services

Warranty terms

Transport is free of charge within Lithuania for orders €100 or over. A transport fee of €6.10 will be added to orders with a total value of less than €100.

The following rules apply when returning goods by courier:

• The goods must be undamaged and in their original packaging.
• The original packaging of the goods must be enclosed in transport packaging (either place the original packaging into a larger box or into a padded envelope).
• Fill the empty space between the original packaging and the transport packaging (e.g. with newspapers) to keep the original packaging from shifting.
• For fragile goods, mark in large letters on the transport packaging in a visible place: “ATTENTION! FRAGILE!”
• When returning goods for reasons attributable to the customer by transport ordered by Semetron, the customer shall pay a transport fee:
  • (a) a double transport fee when returning all the goods;
  • (b) a single transport fee when returning the goods in part.

  All claims must be submitted within 30 (thirty) calendar days of receiving the delivery. If the terms of the contract state a longer period for submitting claims, then we will follow the terms of the contract. Please notify us immediately of any inaccuracies, claims submitted after this will not be considered.